Refund and Returns Policy

Standard Return Policy

1. For received or in-transit products:

• Returns accepted within 7 days of product receipt, provided it’s unused, unmodified, with original firmware retained, and includes all accessories and documentation.
• Contact us at info@mysticaldma.com before returning.
• Buyer bears shipping and customs duty costs. PayPal payments incur a 4.4% deduction by the bank, cryptocurrency payments a 5% deduction by the trading platform.
• Returned products may undergo inspection. Approved refunds or exchanges processed within 10 working days.
• Video proof of returned item’s packaging required.
• CaptainDMA hardware is for research use only; no software support provided.

For unshipped products:

• Buyer bears refund handling fee: 4.4% for PayPal, 5% for cryptocurrency.
• Immediately notify us; if shipped, follows shipped product return rules. We are unable to offer returns for refunds for the following

Unjustified reasons for return of goods

• Malicious damage to the product (e.g., firmware modification).
• Buyer’s computer incompatibility with the device.
• Hardware damage due to failure to follow instructions.
• Intentional refusal of goods upon delivery.
• Exceeding the return period.

Need help?

Contact us at info@mysticaldma.com or Discord for questions related to refunds and returns.